If you would like to return an item, for whatever reason, you must do so within 30 days of receipt. Please inform us by e-mail, including your order ID number. You will receive instructions on how to proceed via e-mail. In order to improve, we would very much appreciate to know your reasons for returning the goods.

Please remember you must take care of the goods whilst they are in your possession. Goods returned damaged or used will not be accepted.

You may find it more convenient to return or exchange an item at our store. You can find the address under "Shops". You will need to bring along the invoice. Please note that the range available in the stores may differ from that on the web site so please telephone ahead to check the availability of a specific item.

Delivery conditions

We deliver by Estonian mail (Omniva). The orders will be delivered directly to the address you have given us. If your order is made in Estonnia the Estonian post will call you before they deliver the parcel. The delivery cost depends on your country, the size and the weight of the package. You see the exact delivery cost at Check out, when you enter your country.

Delivery time

Orders are normally dispatched the next working day after you have placed the order. If there is a delay or likelihood of delay in the supply of products, please allow us 21 days. In this case, we will advise you as soon as possible by mail.

Delivery time after the dispatching of the order within Europe is 3-7 working days.
 

Back orders

If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order.